Terms & Conditions

SHIPPING

Our processing time is typically 1-3 business days. After your order leaves our factory delivery time will be based on the delivery option you selected at checkout.

 

RETURNED PACKAGES

If your package gets returned because the address was not entered correctly, we will email you asking if you would like to try a different address. Each time we ship a package we need to purchase a shipping label so there will be a shipping charge to ship to a different address. If we don’t hear back, we will issue a refund minus the shipping costs. Please make sure to verify your address at checkout.

 

RETURNS

Because our products are custom made to order we cannot offer a refund unless the product has a factory defect or arrived damaged.

 

To return your product please email us at hello@woodengrove.com